What’s the difference between water and steam?

“What’s the difference between water and steam? At 99 degrees water is merely hot, at 100 degrees it turns to steam and can move locomotives. Just one degree—a one per cent change—makes the difference.”

This is a great metaphor for business.

It is always the little things, the small improvements that get the big results. In […]

Say “I do” to customers and team members

Consider it polygamy of sorts. But if you want to stay in business long and prosper, you have to commit to your customers. It’s no longer enough just to satisfy them. The quality of a business’ revenue is as important as its quantity. Loyal customers represent quality revenue.

It’s great if every customer walks away […]

By |July 3rd, 2017|Business|0 Comments

Interior designer achieves work/life balance with help from accountant

Janet started her interior design business three years ago with a wonderful vision. She planned to work three days a week and help affluent families achieve the home of their dreams by offering her creative services.


As happens so often with small business owners, the reality didn’t quite pan out as Janet had hoped. Instead […]

By |July 3rd, 2017|Business|0 Comments

IT consultancy works with accountant to turnaround flagging results

Joe is the CEO of a growing IT consultancy providing network management solutions as well as selling and repairing computer equipment out of a retail store. Joe has two silent partners in the business who tipped in some money to get it going.

Joe had grown his team to 25 people. He thought things were […]

By |June 30th, 2017|Business|0 Comments

Dentist’s revenue jumps with one simple process change

Amanda started a modern and progressive dental surgery three years ago. She had grown the business from nothing, reaching breakeven quickly through word of mouth and then moving into profitability. But she felt there was so much more potential in her business. When her accountant suggested they sit down to talk through how she […]

By |June 30th, 2017|Business|0 Comments